You Rented a Car from Car Rental Company CELPIP Email Writing

You Rented a Car from Car Rental Company – CELPIP Email Writing

(150-200 words)

Read the following Information.

You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write an email to the car rental company in about 150-200 words. Your email should do the following things:

• introduce yourself
• explain the situation
• say what action you would like the company to take

CELPIP Writing Task 1 – Write an Email To Your New Boss

Sample Answer 1

Hi Rent-a-Car Manager,

I am a customer of your car rental agency. I am writing this email to express immense dissatisfaction with the services being offered to me.

I rented a Toyota Etios on 11th June 2021 for one month. The car performed exquisitely for the first twodays. But then the air conditioning suddenly stopped midway through a 250 km long journey in the hot summer weather. It left me in an embarrassing situation in front of my friends. I called your service centre, and I was assured that the air conditioner would be repaired by the next day. It has already been a week, and even after numerus reminders, nobody turned up for the repair work.

A car is of no use without an efficient and effective air conditioner in this hot and humid June weather. Firstly, I would request you to send a mechanic to my registered address on priority. Secondly, I would not be willing to pay the rent from 14th May 2021, when I raised my complaint until the damaged AC is repaired.

I am looking forward to good action and prompt response.

Regards,
Thomas

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