Email to Restaurant Manager About Poor Service
Email to Restaurant Manager About Poor Service
(150-200 words)
Read the following Information.
Write an email to the restaurant manager about the poor service you received during your recent visit. Explain the problem, how it affected you, and what you would like them to do to resolve it.
Write an email to the restaurant manager In your email in about 150 – 200 words. Your email should do the following things:
- Explain what the problem was
- Describe how it affected your experience
- State what you expect as a resolution or compensation
- Ask for a response
CELPIP Writing Task 1 – Email to Restaurant Manager About Poor Service
Sample Answer 1
Subject: Complaint Regarding Poor Service at Your Restaurant
Dear Manager,
I am writing to express my dissatisfaction with the service I received during my visit to your restaurant on May 20th, 2025. Unfortunately, the experience was far below the standards I expected based on my previous visits.
Firstly, the waiter took an unusually long time to take our order-over 30 minutes-even though the restaurant was not very busy. After we placed the order, the food took almost an hour to arrive. To make matters worse, the meal I received was cold and undercooked, which was very disappointing.
This poor service negatively affected my evening, as I was celebrating a special occasion with my family. The delay and low quality of the food spoiled our plans and caused significant frustration. Additionally, when I brought these issues to the waiter’s attention, his response was inattentive and unhelpful.
I hope you will take immediate steps to address these concerns by providing better training to your staff. As a resolution, I kindly request a refund for my meal or a complimentary dining experience in the future to restore my confidence in your restaurant.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Ethan Parker
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